遏制“自动续费”，有了硬措施
<section data-mpa-powered-by="yiban.io"><p style="text-align: left;"><span style="font-size: 15px; letter-spacing: 0.578px; text-indent: 0em; caret-color: transparent; background-color: rgb(255, 255, 255); font-family: system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif;">对于备受诟病的自动续费问题，2024年3月19日公布的《中华人民共和国消费者权益保护法实施条例》作出明确规范。</span><span style="font-size: 15px; letter-spacing: 0.578px; text-indent: 0em; caret-color: transparent; background-color: rgb(255, 255, 255); font-family: system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; color: rgb(0, 122, 170);"><strong>条例将自2024年7月1日起施行。</strong></span><br/></p><p style="margin-bottom: 0px;font-family: system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif;text-indent: 0em;text-wrap: wrap;outline: 0px;letter-spacing: 0.544px;background-color: rgb(255, 255, 255);visibility: visible;line-height: 2em;"><span style="font-size: 15px;letter-spacing: 0.578px;text-indent: 0em;caret-color: transparent;"><br/></span></p><p style="margin-bottom: 0px;font-family: system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif;text-indent: 0em;text-wrap: wrap;outline: 0px;letter-spacing: 0.544px;background-color: rgb(255, 255, 255);visibility: visible;line-height: 2em;"><strong><span style="font-size: 15px;letter-spacing: 0.578px;text-indent: 0em;caret-color: transparent;">该条例规定，经营者采取自动展期、自动续费等方式提供服务的，应当在消费者接受服务前和自动展期、自动续费等日期前，以<span style="font-size: 15px;letter-spacing: 0.578px;text-indent: 0em;caret-color: transparent;color: rgb(0, 122, 170);">显著方式</span>提请消费者注意。</span></strong><span style="font-size: 15px;letter-spacing: 0.578px;text-indent: 0em;caret-color: transparent;"></span></p><p style="margin-bottom: 0px;font-family: system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif;text-indent: 0em;text-wrap: wrap;outline: 0px;letter-spacing: 0.544px;background-color: rgb(255, 255, 255);visibility: visible;line-height: 2em;"><span style="font-size: 15px;letter-spacing: 0.578px;text-indent: 0em;caret-color: transparent;"> </span></p><p style="margin-bottom: 0px;font-family: system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif;text-indent: 0em;text-wrap: wrap;outline: 0px;letter-spacing: 0.544px;background-color: rgb(255, 255, 255);visibility: visible;line-height: 2em;"><span style="font-size: 15px;letter-spacing: 0.578px;text-indent: 0em;caret-color: transparent;">这一条规定具有很强的针对性。</span></p><p style="margin-bottom: 0px;font-family: system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif;text-indent: 0em;text-wrap: wrap;outline: 0px;letter-spacing: 0.544px;background-color: rgb(255, 255, 255);visibility: visible;line-height: 2em;"><span style="font-size: 15px;letter-spacing: 0.578px;text-indent: 0em;caret-color: transparent;"> </span></p><p style="margin-bottom: 0px;font-family: system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif;text-indent: 0em;text-wrap: wrap;outline: 0px;letter-spacing: 0.544px;background-color: rgb(255, 255, 255);visibility: visible;line-height: 2em;"><span style="font-size: 15px;letter-spacing: 0.578px;text-indent: 0em;caret-color: transparent;">近年来，付费网站或App迅猛发展，许多平台以盈利为目的，只向会员提供内容和服务，大量消费者不得不选择开通会员服务，而自动续费成为消费者频频遭遇的陷阱，“进坑”容易“出坑”难，令消费者叫苦不迭。</span></p><p style="margin-bottom: 0px;font-family: system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif;text-indent: 0em;text-wrap: wrap;outline: 0px;letter-spacing: 0.544px;background-color: rgb(255, 255, 255);visibility: visible;line-height: 2em;"><span style="font-size: 15px;letter-spacing: 0.578px;text-indent: 0em;caret-color: transparent;"> </span></p><p style="margin-bottom: 0px;font-family: system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif;text-indent: 0em;text-wrap: wrap;outline: 0px;letter-spacing: 0.544px;background-color: rgb(255, 255, 255);visibility: visible;line-height: 2em;"><span style="font-size: 15px;letter-spacing: 0.578px;text-indent: 0em;caret-color: transparent;">“我要压缩一个PDF文件，就在网上找了一个在线免费压缩PDF的网站，结果压缩完让充值‘会员’才能下载，<strong>虽然只需要1块钱，但是它需要开启自动续费功能，当时我忙着给老师做事忘了关闭自动续费功能，结果七天后扣了我将近40块钱。”</strong>有消费者向记者分享了自己被自动续费的经历。</span></p><p style="margin-bottom: 0px;font-family: system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif;text-indent: 0em;text-wrap: wrap;outline: 0px;letter-spacing: 0.544px;background-color: rgb(255, 255, 255);visibility: visible;line-height: 2em;"><span style="font-size: 15px;letter-spacing: 0.578px;text-indent: 0em;caret-color: transparent;"><br/></span></p><p style="margin-bottom: 0px;font-family: system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif;text-indent: 0em;text-wrap: wrap;outline: 0px;letter-spacing: 0.544px;background-color: rgb(255, 255, 255);visibility: visible;line-height: 2em;text-align: center;"></p><p style="margin-bottom: 0px;font-family: system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif;text-indent: 0em;text-wrap: wrap;outline: 0px;letter-spacing: 0.544px;background-color: rgb(255, 255, 255);visibility: visible;line-height: 2em;text-align: center;"><span style="font-size: 15px;letter-spacing: 0.578px;text-indent: 0em;caret-color: transparent;"> </span><span style="letter-spacing: 0.578px;text-indent: 0em;caret-color: transparent;font-size: 12px;color: rgb(136, 136, 136);">受访者供图</span></p><p style="margin-bottom: 0px;font-family: system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif;text-indent: 0em;text-wrap: wrap;outline: 0px;letter-spacing: 0.544px;background-color: rgb(255, 255, 255);visibility: visible;line-height: 2em;"><span style="font-size: 15px;letter-spacing: 0.578px;text-indent: 0em;caret-color: transparent;"> </span></p><p style="margin-bottom: 0px;font-family: system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif;text-indent: 0em;text-wrap: wrap;outline: 0px;letter-spacing: 0.544px;background-color: rgb(255, 255, 255);visibility: visible;line-height: 2em;"><span style="font-size: 15px;letter-spacing: 0.578px;text-indent: 0em;caret-color: transparent;">目前，包括视频会员、音乐软件会员、网盘会员、图片软件会员、论坛会员等多种App均存在自动续费扣款功能。在社交媒体平台上，消费者吐槽自动续费的案例屡见不鲜。</span></p><p style="margin-bottom: 0px;font-family: system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif;text-indent: 0em;text-wrap: wrap;outline: 0px;letter-spacing: 0.544px;background-color: rgb(255, 255, 255);visibility: visible;line-height: 2em;"><span style="font-size: 15px;letter-spacing: 0.578px;text-indent: 0em;caret-color: transparent;"> </span></p><p style="margin-bottom: 0px;font-family: system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif;text-indent: 0em;text-wrap: wrap;outline: 0px;letter-spacing: 0.544px;background-color: rgb(255, 255, 255);visibility: visible;line-height: 2em;"><span style="font-size: 15px;letter-spacing: 0.578px;text-indent: 0em;caret-color: transparent;">前段时间，“建议取消强制自动续费”冲上微博热搜。提出这一建议的全国政协委员、希肯国际文化集团董事长安庭对记者表示，<strong>自动续费往往涉及的是小金额、小问题，但是却关系到千千万万用户对于公平消费的感受。</strong></span></p><p style="margin-bottom: 0px;font-family: system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif;text-indent: 0em;text-wrap: wrap;outline: 0px;letter-spacing: 0.544px;background-color: rgb(255, 255, 255);visibility: visible;line-height: 2em;"><span style="font-size: 15px;letter-spacing: 0.578px;text-indent: 0em;caret-color: transparent;"> </span></p><p style="margin-bottom: 0px;font-family: system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif;text-indent: 0em;text-wrap: wrap;outline: 0px;letter-spacing: 0.544px;background-color: rgb(255, 255, 255);visibility: visible;line-height: 2em;"><span style="font-size: 15px;letter-spacing: 0.578px;text-indent: 0em;caret-color: transparent;">安庭指出，一些网站利用不透明的方式来引导用户进行自动续费订阅，如在用户进行付款时默认勾选自动续费选项，或者使用虚假的优惠活动来吸引用户订阅后自动续费。<span style="font-size: 15px;letter-spacing: 0.578px;text-indent: 0em;caret-color: transparent;color: rgb(0, 122, 170);"><strong>自动续费前不通知、默认勾选自动续费选项、提示文字故意使用浅色小字</strong></span><strong>等各种套路乱象充斥其间。</strong></span></p><p style="margin-bottom: 0px;font-family: system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif;text-indent: 0em;text-wrap: wrap;outline: 0px;letter-spacing: 0.544px;background-color: rgb(255, 255, 255);visibility: visible;line-height: 2em;"><span style="font-size: 15px;letter-spacing: 0.578px;text-indent: 0em;caret-color: transparent;"> </span></p><p style="margin-bottom: 0px;font-family: system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif;text-indent: 0em;text-wrap: wrap;outline: 0px;letter-spacing: 0.544px;background-color: rgb(255, 255, 255);visibility: visible;line-height: 2em;"><strong><span style="font-size: 15px;letter-spacing: 0.578px;text-indent: 0em;caret-color: transparent;">“开通自动续费功能容易而退出难。”</span></strong><span style="font-size: 15px;letter-spacing: 0.578px;text-indent: 0em;caret-color: transparent;">安庭表示，一些App在取消自动续费订阅方面设置障碍，如缺乏明确的取消渠道或流程，或者需要用户通过复杂的步骤来取消订阅。很多退订功能通常要深入到软件的第四、五级页面才能完成。</span></p><p style="margin-bottom: 0px;font-family: system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif;text-indent: 0em;text-wrap: wrap;outline: 0px;letter-spacing: 0.544px;background-color: rgb(255, 255, 255);visibility: visible;line-height: 2em;"><span style="font-size: 15px;letter-spacing: 0.578px;text-indent: 0em;caret-color: transparent;"> </span></p><p style="margin-bottom: 0px;font-family: system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif;text-indent: 0em;text-wrap: wrap;outline: 0px;letter-spacing: 0.544px;background-color: rgb(255, 255, 255);visibility: visible;line-height: 2em;"><span style="font-size: 15px;letter-spacing: 0.578px;text-indent: 0em;caret-color: transparent;">其实，对于自动续费问题，国家市场监督管理总局2021年公布的《网络交易监督管理办法》提出过相关要求。</span></p><p style="margin-bottom: 0px;font-family: system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif;text-indent: 0em;text-wrap: wrap;outline: 0px;letter-spacing: 0.544px;background-color: rgb(255, 255, 255);visibility: visible;line-height: 2em;"><span style="font-size: 15px;letter-spacing: 0.578px;text-indent: 0em;caret-color: transparent;"> </span></p><p style="margin-bottom: 0px;font-family: system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif;text-indent: 0em;text-wrap: wrap;outline: 0px;letter-spacing: 0.544px;background-color: rgb(255, 255, 255);visibility: visible;line-height: 2em;"><span style="font-size: 15px;letter-spacing: 0.578px;text-indent: 0em;caret-color: transparent;">但安庭发现，虽然《网络交易监督管理办法》已作出相关规定，但仍有付费App对此阳奉阴违、对退订服务层层设碍。</span></p><p style="margin-bottom: 0px;font-family: system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif;text-indent: 0em;text-wrap: wrap;outline: 0px;letter-spacing: 0.544px;background-color: rgb(255, 255, 255);visibility: visible;line-height: 2em;"><span style="font-size: 15px;letter-spacing: 0.578px;text-indent: 0em;caret-color: transparent;"> </span></p><p style="margin-bottom: 0px;font-family: system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif;text-indent: 0em;text-wrap: wrap;outline: 0px;letter-spacing: 0.544px;background-color: rgb(255, 255, 255);visibility: visible;line-height: 2em;"><strong><span style="font-size: 15px;letter-spacing: 0.578px;text-indent: 0em;caret-color: transparent;">而即将实施的《中华人民共和国消费者权益保护法实施条例》，是从法规层面进一步规范自动续费。</span></strong><span style="font-size: 15px;letter-spacing: 0.578px;text-indent: 0em;caret-color: transparent;"></span></p><p style="margin-bottom: 0px;font-family: system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif;text-indent: 0em;text-wrap: wrap;outline: 0px;letter-spacing: 0.544px;background-color: rgb(255, 255, 255);visibility: visible;line-height: 2em;"><span style="font-size: 15px;letter-spacing: 0.578px;text-indent: 0em;caret-color: transparent;"> </span></p><p style="margin-bottom: 0px;font-family: system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif;text-indent: 0em;text-wrap: wrap;outline: 0px;letter-spacing: 0.544px;background-color: rgb(255, 255, 255);visibility: visible;line-height: 2em;"><span style="font-size: 15px;letter-spacing: 0.578px;text-indent: 0em;caret-color: transparent;">安庭认为，有了明确的法规，有助于简化消费者维权的程序，降低消费者维权成本，消费者在遇到自动续费问题时能够更容易维护自身权益。</span></p><p style="margin-bottom: 0px;font-family: system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif;text-indent: 0em;text-wrap: wrap;outline: 0px;letter-spacing: 0.544px;background-color: rgb(255, 255, 255);visibility: visible;line-height: 2em;"><span style="font-size: 15px;letter-spacing: 0.578px;text-indent: 0em;caret-color: transparent;"> </span></p><p style="margin-bottom: 0px;font-family: system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif;text-indent: 0em;text-wrap: wrap;outline: 0px;letter-spacing: 0.544px;background-color: rgb(255, 255, 255);visibility: visible;line-height: 2em;"><span style="font-size: 15px;letter-spacing: 0.578px;text-indent: 0em;caret-color: transparent;">在他看来，加强自动续费监管治理，有助于确保消费者明确知晓自动续费条款，避免因为不清楚或误导性的自动续费而产生负担，保护消费者权益。同时也可以促进行业的良性发展。</span></p><section style="margin-bottom: 0px; outline: 0px; letter-spacing: 0.544px; background-color: rgb(255, 255, 255); text-align: center; visibility: visible;"><section powered-by="xiumi.us" style="outline: 0px; letter-spacing: 0.544px; justify-content: flex-start; display: flex; flex-flow: row; visibility: visible;"><section style="outline: 0px; display: inline-block; width: 558px; vertical-align: top; align-self: flex-start; flex: 0 0 auto; 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