退退退！未成年人游戏退费标准来了
<p style="letter-spacing: 0.578px;text-wrap: wrap;text-align: justify;" data-mpa-powered-by="yiban.io"><br/></p><p style="margin-top: 16px;margin-bottom: 0px;outline: 0px;font-family: system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif;letter-spacing: 0.544px;text-indent: 0em;text-wrap: wrap;background-color: rgb(255, 255, 255);line-height: 1.75em;text-align: center;"><span style="outline: 0px;letter-spacing: 2px;font-size: 16px;">5月28日</span></p><p></p><section style="margin-bottom: 0px;outline: 0px;font-family: system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif;letter-spacing: 0.544px;text-indent: 0em;text-wrap: wrap;background-color: rgb(255, 255, 255);line-height: 1.75em;text-align: center;"><span style="outline: 0px;letter-spacing: 2px;font-size: 16px;">中国互联网协会发布</span></section><section style="margin-bottom: 0px;outline: 0px;font-family: system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif;letter-spacing: 0.544px;text-indent: 0em;text-wrap: wrap;background-color: rgb(255, 255, 255);line-height: 1.75em;text-align: center;"><span style="outline: 0px;letter-spacing: 2px;font-size: 16px;">《未成年人网络游戏服务消费管理要求</span></section><section style="margin-bottom: 0px;outline: 0px;font-family: system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif;letter-spacing: 0.544px;text-indent: 0em;text-wrap: wrap;background-color: rgb(255, 255, 255);line-height: 1.75em;text-align: center;"><span style="outline: 0px;letter-spacing: 2px;font-size: 16px;">（征求意见稿）》团体标准</span></section><section style="margin-bottom: 0px;outline: 0px;font-family: system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif;letter-spacing: 0.544px;text-indent: 0em;text-wrap: wrap;background-color: rgb(255, 255, 255);line-height: 1.75em;text-align: center;"><span style="outline: 0px;letter-spacing: 2px;font-size: 16px;color: rgb(61, 170, 214);"><strong style="outline: 0px;">这是游戏行业首个</strong></span></section><p></p><p style="margin-bottom: 16px;outline: 0px;font-family: system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif;letter-spacing: 0.544px;text-indent: 0em;text-wrap: wrap;background-color: rgb(255, 255, 255);line-height: 1.75em;text-align: center;"><span style="outline: 0px;letter-spacing: 2px;font-size: 16px;color: rgb(61, 170, 214);"><strong style="outline: 0px;">未成年人消费</strong></span><strong style="outline: 0px;color: rgb(61, 170, 214);font-size: 16px;letter-spacing: 2px;text-indent: 0em;">管理和退费规范</strong></p><p></p><section powered-by="xiumi.us" style="margin-top: 5px;margin-bottom: 10px;outline: 0px;font-family: system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif;text-wrap: wrap;background-color: rgb(255, 255, 255);font-size: 16px;letter-spacing: 0.578px;"><section style="outline: 0px;width: 578px;height: 5px;background-color: rgb(56, 164, 218);"><section style="outline: 0px;"><svg viewbox="0 0 1 1" style="float:left;line-height:0;width:0;vertical-align:top;"></svg></section></section></section><section style="margin-bottom: 10px;outline: 0px;font-family: system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif;text-wrap: wrap;background-color: rgb(255, 255, 255);font-size: 16px;letter-spacing: 0.578px;line-height: 1.75em;"><section style="padding: 16px 20px;outline: 0px;display: inline-block;width: 578px;vertical-align: top;background-color: rgba(199, 230, 255, 0.33);"><section style="outline: 0px;line-height: 1.8em;text-indent: 0em;"><span style="outline: 0px;color: rgb(0, 0, 0);letter-spacing: 2px;text-decoration-style: solid;text-decoration-color: rgb(0, 0, 0);">针对广受关注的未成年人游戏退费问题，该标准表示：</span><strong style="outline: 0px;"><span style="outline: 0px;letter-spacing: 2px;text-decoration-style: solid;text-decoration-color: rgb(0, 0, 0);color: rgb(61, 170, 214);">网络游戏服务提供者、监护人等过错方应当根据各自过错情况分别承担相应的责任，有过错的一方应当赔偿对方由此所受到的经济损失，各方都有过错的，监护人、网络游戏服务提供者应承担各自责任。</span></strong></section><p style="margin-top: 16px;outline: 0px;line-height: 1.8em;text-indent: 0em;"><span style="outline: 0px;text-indent: 0em;color: rgb(0, 0, 0);letter-spacing: 2px;">该标准适用于指导网络游戏服务提供者、调解机构等组织开展未成年人网络游戏服务消费管理及调解，也可以为相关行政部门、司法机关提供参考。</span></p></section></section><section style="margin-bottom: 0px;outline: 0px;font-family: system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif;text-wrap: wrap;letter-spacing: 0.578px;background-color: rgb(255, 255, 255);visibility: visible;line-height: 1.75em;"><section style="margin-top: 15px;margin-bottom: 10px;outline: 0px;text-align: center;justify-content: center;transform: translate3d(-3px, 0px, 0px);display: flex;flex-flow: row;visibility: visible;"><section style="outline: 0px;display: inline-block;width: auto;vertical-align: middle;align-self: center;min-width: 10%;flex: 0 0 auto;height: auto;border-style: solid;border-width: 1px;border-color: rgb(102, 102, 102);box-shadow: rgb(116, 187, 222) 5px 5px 0px;visibility: visible;"><section powered-by="xiumi.us" style="outline: 0px;letter-spacing: 0.578px;visibility: visible;"><section style="margin-top: -7px;outline: 0px;text-align: right;justify-content: flex-end;transform: translate3d(-12px, 0px, 0px);display: flex;flex-flow: row;visibility: visible;"><section style="outline: 0px;display: inline-block;width: 33px;vertical-align: middle;box-shadow: rgb(0, 0, 0) 0px 0px 0px;flex: 0 0 auto;height: auto;align-self: center;line-height: 0;background-color: rgb(254, 255, 255);border-width: 0px;visibility: visible;"><section powered-by="xiumi.us" style="outline: 0px;transform: rotateZ(37deg);visibility: visible;"><section style="margin-top: 2px;margin-bottom: -3px;outline: 0px;text-align: left;justify-content: flex-start;transform: translate3d(8px, 0px, 0px);visibility: visible;"><section style="outline: 0px;display: inline-block;width: 4px;height: 18px;vertical-align: top;overflow: hidden;background-color: rgb(67, 166, 215);border-width: 0px;border-radius: 16px;border-style: none;border-color: rgb(62, 62, 62);box-shadow: rgb(241, 54, 63) 9px -6px 0px;visibility: visible;"><svg viewbox="0 0 1 1" style="float: left;line-height: 0;width: 0px;vertical-align: top;visibility: visible;"></svg></section></section></section></section></section></section><section powered-by="xiumi.us" style="margin-bottom: 4px;outline: 0px;text-align: left;justify-content: flex-start;visibility: visible;"><section style="padding-right: 20px;padding-left: 20px;outline: 0px;text-align: center;line-height: 2;visibility: visible;"><p style="outline: 0px;visibility: visible;"><strong style="outline: 0px;color: rgb(0, 122, 170);font-size: 16px;letter-spacing: 2px;text-indent: 2em;">明确游戏方和监护人责任比例</strong></p><section style="outline: 0px;letter-spacing: 0.544px;line-height: 1.75em;"><span style="outline: 0px;color: rgb(0, 122, 170);font-size: 16px;letter-spacing: 2px;"><strong style="outline: 0px;">未成年人游戏退费有据可依</strong></span></section></section></section></section></section></section><section style="margin-bottom: 0px;outline: 0px;font-family: system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif;letter-spacing: 0.544px;text-wrap: wrap;background-color: rgb(255, 255, 255);"><br style="outline: 0px;"/></section><section style="margin-right: 8px;margin-bottom: 0px;margin-left: 8px;outline: 0px;font-family: system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif;letter-spacing: 0.544px;text-wrap: wrap;background-color: rgb(255, 255, 255);line-height: 2em;"><span style="outline: 0px;font-size: 16px;">标准明确表示，<strong style="outline: 0px;"><span style="outline: 0px;color: rgb(61, 170, 214);">网络游戏服务提供者未接入实名认证系统，</span></strong><strong style="outline: 0px;"><span style="outline: 0px;color: rgb(61, 170, 214);">或未落实充值限额要求，导致未成年人超额充值的，将承担100%责任。</span></strong></span></section><section style="margin: 16px 8px 0px;outline: 0px;font-family: system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif;letter-spacing: 0.544px;text-wrap: wrap;background-color: rgb(255, 255, 255);line-height: 2em;"><span style="outline: 0px;letter-spacing: 2px;text-indent: 2em;font-size: 16px;">用户以未成年人监护人身份发起投诉或申请退费后，网络游戏服务提供者应按规定核验其身份。核验通过且申请人符合退费标准后，网络游戏服务提供者、未成年人及其监护人应按照法律有关“无效合同”的规定，将各自因该行为取得的财产予以返还。</span></section><p></p><p style="margin: 16px 8px;outline: 0px;font-family: system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif;letter-spacing: 0.544px;text-wrap: wrap;background-color: rgb(255, 255, 255);line-height: 2em;"><span style="outline: 0px;font-size: 16px;"><span style="outline: 0px;text-indent: 2em;letter-spacing: 2px;">如果网络游戏服务提供者已经依照法律法规，配置了防沉迷措施，因为监护人帮助未成年人绕过防沉迷限制，或监护人未充分履行监护职责的情况，那么，网络游戏服务提供者应根据相关消费过程中，</span><span style="outline: 0px;text-indent: 2em;letter-spacing: 2px;color: rgb(61, 170, 214);"><strong style="outline: 0px;">防沉迷措施的有效性等情况承担对应责任，建议责任比例为30%-70%，并由监护人承担剩余责任。</strong></span></span></p><p></p><section style="margin-bottom: 0px;outline: 0px;font-family: system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif;letter-spacing: 0.544px;text-indent: 0em;text-wrap: wrap;background-color: rgb(255, 255, 255);text-align: center;line-height: 1.75em;"></section><section powered-by="xiumi.us" style="margin-bottom: 4px;outline: 0px;font-family: system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif;text-wrap: wrap;letter-spacing: 0.578px;background-color: rgb(255, 255, 255);text-align: left;justify-content: flex-start;visibility: visible;"><section style="padding-right: 20px;padding-left: 20px;outline: 0px;text-align: center;line-height: 2;visibility: visible;"><section style="outline: 0px;letter-spacing: 0.578px;"><section style="outline: 0px;color: rgb(34, 34, 34);letter-spacing: 0.544px;line-height: 1.75em;"><br style="outline: 0px;"/></section></section></section></section><section style="margin-bottom: 0px;outline: 0px;font-family: system-ui, -apple-system, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif;letter-spacing: 0.544px;text-wrap: wrap;background-color: rgb(255, 255, 255);"><section style="outline: 0px;"><section style="outline: 0px;"><section powered-by="xiumi.us" style="outline: 0px;"><section style="outline: 0px;font-size: 16px;letter-spacing: 0.578px;line-height: 1.75em;"><span style="outline: 0px;letter-spacing: 2px;">为了杜绝未成年人后续仍利用涉事游戏账号玩游戏，退费后，网络游戏服务提供者可基于未成年人保护、网络游戏防沉迷、实名制要求和监护人请求等情况对退费申请所涉游戏账号进行账号封禁等合理处置。</span></section><section style="outline: 0px;font-size: 16px;letter-spacing: 0.578px;line-height: 1.75em;"><span style="outline: 0px;letter-spacing: 2px;text-indent: 2em;"><br style="outline: 0px;"/></span></section><section style="outline: 0px;font-size: 16px;letter-spacing: 0.578px;line-height: 1.75em;"><span style="outline: 0px;letter-spacing: 2px;text-indent: 2em;">如果各方依然无法达成和解，可向中国互联网协会调解工作委员会寻求帮助，或向法院提起诉讼。团体标准的出台是为了保障各方的合法权益，那些试图钻空子、冒用未成年人名义发起退费或诉讼的人士，或被纳入黑名单，并可能被追究法律责任。</span></section></section></section></section></section><section style="margin-bottom: 1rem;color: rgb(33, 37, 41);font-family: -apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, Noto Sans, sans-serif, Apple Color Emoji, Segoe UI Emoji, Segoe UI Symbol, Noto Color Emoji;font-size: 18px;letter-spacing: normal;text-wrap: wrap;background-color: rgb(255, 255, 255);text-indent: 0em;"><br/></section><section data-role="outer" style="margin-bottom: 0px;outline: 0px;"><section style="outline: 0px;text-align: start;background-color: rgb(255, 255, 255);visibility: visible;"><section data-role="paragraph" style="outline: 0px;text-wrap: wrap;visibility: visible;"><section style="outline: 0px;visibility: visible;"><section data-role="outer" style="margin-bottom: 0px;outline: 0px;"><section label="edit by 135editor" style="outline: 0px;"><section 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